My SUV was having NOISE, a lot of NOISE (under the hood and inside the vehile - passenger seat side) quite a bit time till a sudden unbearable noise came out a week ago, my wife was even frightened not to drive it any more. I placed a call to Tim's shop and he explored the possible reasons with very high professionalism, then advised me to drop my SUV to the shop in the first business day of the new year (VERY BUSY). Tim's team picked out the trouble-makers (the Idler Pulley assembly got worn-out and endangered other related parts) and replaced with correct ones within very short time plus a complementary chassis inspection. Oops! My SUV got saved!!! I was surprised by the quick responses, great communication (I am not familiar with car structure and stuff), fair price, professionalism, friendliness of Tim and his team. Definitely a great go-to guy near Westbrook area and even further. Tons of thanks, folks! ---- Marcus Zou